The banking and financial service industries have undergone a massive upheaval as a result of market shifts, competition, financial regulations and technological developments. Continued consolidations within the banking industry are forcing companies to integrate, abolish or adopt new technologies and software applications to blend efficiently regional and nationwide banking operations. Infrastructure security issues are also at the forefront of the financial industry, which is now playing in a truly global market and forced to provide 24-hour customer service.

To continually meet rising customer expectations, financial institutions must strive to implement applications that allow for Web self-service, create strong customer relationships and replace the existing outdated mainframe systems.